Virtual Reference

Do any library's in your home area use virtual reference services to reach patrons? If so, what do they use (IM, text, email, social media, etc.)? The Library that I currently work at we use e-mail and Facebook.
Do you think virtual reference is an effective use of staff time in a library? Why or why not? With what we use yes it can be but then again sometimes it does not get to the patron as fast as when the patron is right in front of us.
What were your likes and dislikes about using Skype for this assignment? Would you use a different piece of software for this type of activity in the future? Well this was my first time ever using Skype and I had a good experience. I had to work out a few kinks with what I knew how to do and what I didn't. Luckily I had a very good partner Sara Cutright. No I think that this is the best software for this other than using Facebook.